Creating sustainable models for public service delivery is essential for ensuring long-term success in reaching socially excluded groups. Sustainable service models in eGovernment focus on creating systems that are flexible, scalable, and capable of evolving with the needs of the population.
Value networks—partnerships between government agencies, private organizations, and NGOs—are a key element of sustainable models. These partnerships share knowledge and resources to create service ecosystems that work for everyone, especially the disadvantaged. For example, the Crossroads Bank for Social Security in Belgium integrates IT systems across various government agencies to proactively identify and deliver the services citizens need, ensuring that no one falls through the cracks.
Sustainability in eGovernment is not just about cutting costs or scaling up. It’s about creating value by delivering services that meet the complex, multifaceted needs of socially excluded citizens.