The Future of Inclusive eGovernment

The future of eGovernment is increasingly intertwined with emerging technologies like artificial intelligence (AI) and natural language processing. These technologies hold great potential to make public services even more accessible, especially for socially excluded groups.

AI-powered chatbots, for instance, can assist users in multiple languages and help them navigate complex service landscapes with ease. Natural language processing allows citizens to interact with government services in a way that feels more human, breaking down communication barriers for those with literacy or language challenges.

However, as these technologies evolve, there is still much to be done in terms of policy. Governments need to ensure that digital transformation does not inadvertently widen the digital divide. Inclusive policy measures must be in place to guarantee that future advancements in eGovernment serve all citizens equally.