eGovernment, which uses Information and Communication Technologies (ICT) to improve the efficiency and accessibility of public services, has the potential to revolutionize how citizens interact with government. However, around 30% of European citizens face social exclusion due to various factors, including lack of digital skills, poor access to technology, and socio-economic disadvantages.
These socially excluded groups are often the ones who rely most heavily on government services, yet they are the least likely to access them online. Barriers such as poor education, health issues, or lack of finances make it difficult for these individuals to benefit from the convenience and efficiency that eGovernment promises.
This post explores how inclusive eGovernment can play a critical role in ensuring that no citizen is left behind, highlighting the necessity of bridging the digital divide and creating solutions that meet the needs of disadvantaged groups. The goal is not just to offer more digital services but to make them accessible and usable for all citizens.